Last updated: 10 August 2026. This policy covers every order placed on boostbot.org from that date. Orders placed earlier are handled under the policy that was published when you paid.
The short version
- Charged twice for the same thing? We refund the duplicate in full, the same day.
- A renewal you did not want, and you have not used the bot since it charged? Tell us within 14 days and we refund it.
- Order not delivered inside the 72 hours we promise, and you no longer want it? Full refund.
- Cancel any time in My Account. Cancelling stops the next charge and you keep your access until the paid period ends.
- A licence you downloaded and activated is normally not refundable. We explain why below.
Everything we sell is digital: software licences, servers, accounts and staff time. Nothing is posted to you, so there is nothing to return. Email support@boostbot.org with your order number and we will sort it out.
Your rights come first
Where the law where you live gives you more than this page does, the law wins and we follow it. Nothing here takes away a right you have as a consumer.
EU and UK: the 14-day right of withdrawal
If you buy online as a consumer in the EU or the UK, you can normally cancel within 14 days of your order and get your money back without giving a reason. Digital content is the exception. When you ask for your download or licence straight away, you tick a box at checkout confirming that you want immediate access and that starting it ends your right of withdrawal for what you have received. If you have not downloaded, activated or been sent anything yet, the 14-day right still stands and we will refund you on request.
Australia: consumer guarantees
Australian Consumer Law gives you guarantees that no contract can remove. Our products must match how we describe them, be fit for the purpose we state, and be supplied with due care. If something fails in a major way you choose between a refund and a replacement. If the failure is minor, give us a fair chance to fix it first.
Refund windows
| What you bought | Full refund window | Condition |
|---|---|---|
| BoostBot Premium, first payment | 14 days | Licence never activated |
| BoostBot Premium, renewal | 14 days from the charge | No bot session since the charge |
| Windows Server, Bot Server | Until delivered, then 48 hours | Full refund if we miss 72 hours |
| Bot Setup Service | Until your session starts | Pro rata if we stopped early |
| Farm for Me Service | Until setup begins | Pro rata for a month we did not run |
| Farm Accounts | Until we send the logins | Not refundable once sent |
| Lifetime licence | 14 days | Licence never activated |
We refund these without argument
- A duplicate charge. Two payments for the same product, or a renewal that charged twice. Refunded in full.
- The wrong plan because our page was wrong. If our page told you something untrue and you bought on the strength of it, that is our mistake.
- Late delivery. Servers, farm accounts and Farm for Me setup are delivered inside 72 hours. If we miss that, you can take a full refund instead of waiting.
- Nothing delivered. Payment taken, nothing supplied, no reply from us for three days.
- A charge you did not make. We refund first and investigate after.
- A renewal after you asked us to cancel. We refund it, cancel the subscription and confirm both in one reply.
What we cannot refund
- A licence you have activated and run. We cannot take back what the key already unlocked.
- Farm accounts once we send the logins. An account is spent the moment it leaves our hands.
- A ban in the game. Every automation tool carries this risk and the game publisher decides who gets banned. We will help you with safer settings, and we cannot refund a ban.
- Service time already spent. Once our staff have done the work, the work is done.
- A setup we do not support. We support Windows 10 and 11 on a normal PC. Virtual machines, emulator stacks and servers we did not sell you sit outside that.
A discounted order is refunded at the price you paid. We have no rule against refunding sale items.
Auto-renew and how to cancel
Premium, both server plans and Farm for Me renew on their own so your farm keeps running without a gap. Each renewal charges the payment method on file, at the price of the plan you chose, on the term you chose: monthly, six monthly or yearly. A yearly plan renews once a year for the full year.
We email you before every renewal charge, never only after it. Monthly plans get three days notice, six monthly and yearly plans get seven. Every reminder shows the amount, the date and a cancel link.
Two ways to cancel, both honoured the same day
- Go to My Account, open Subscriptions, click Cancel. This works instantly.
- Email support@boostbot.org from the address on your order and ask us to cancel.
Cancelling stops your next charge. It does not cut your current term short. If you cancel on day 3 of a paid month, you keep the bot for the rest of that month.
If we change the price of your plan, the new price starts at your next renewal and we tell you at least 30 days before it. You can cancel inside those 30 days and keep your current term.
If a renewal payment fails
Cards expire and banks block foreign charges. When a renewal fails we email you with a link to update your card and your access carries on while we retry. We retry on day 1, day 3 and day 7. On day 10 the subscription goes on hold and the licence stops working. Nothing is deleted.
You can bring a subscription off hold within 30 days by paying the missed renewal, and it keeps its original price. After that we close it, and a new order pays the current price. We never charge a fee for a failed payment.
Lifetime licences
A lifetime licence buys the bot for as long as we run the product. It is refundable within 14 days if you never activated it. After activation there is no term left to give back, so it is not refundable and not pro rata refundable later. If we ever retire the product, lifetime holders get at least 90 days notice and a pro rata credit against anything else we sell.
Please ask us before you file a chargeback
A refund from us takes a few days. A chargeback takes your bank up to 90 days and it closes your account with us while the bank decides. When a chargeback is filed, the licence and any server on that order stop working, and we send the bank the order, delivery and activation records. If the bank finds for us, you can pay the dispute fee to get the account back. One email to support gets you a faster answer than the bank will.
How to ask for a refund
Email support@boostbot.org from the address on your order. Give us the order number and one line about what went wrong. There is no form to fill in.
- We reply within 2 business days.
- We decide within 5 business days and tell you why in plain words.
- Approved refunds go back to your original payment method the same day we decide.
- Your bank then takes 5 to 10 business days to show it. That part is out of our hands.
- We refund in the currency you paid in, tax included. Exchange rates move, so a local amount can land a little different from what left your account.
When a game update breaks the bot
Games update and bots break. Fixing that is what your subscription pays for, and short breaks are part of the service. If a game we support has no working bot for more than 7 days in a row, ask us and we will credit those lost days against your next renewal.
Changes to this policy
We may update this policy. Any change applies to orders placed after we publish it, never to an order you have already paid for. Ask us and we will send you the version that applied to your order.
Questions about a charge, a renewal or a refund go to support@boostbot.org.